SMR - Journal Of Service Management Research


SMR Special Issue: Managing Smart Services and Smart Service Systems

Will be published in March 2023. You can find more information here

SMR Special Issue: Emotional Labor and Service

Will be published in December 2021. You can find more information here.

SMR Special Issue: Tuning the Sounds of Service: Essays in Honour of Michael Kleinaltenkamp“

Was published in June 2020.

SMR Special Issue: Artificial Intelligence and Robots in Service Interaction 

Was published in March 2020.


Submission guidelines

Manuscripts should be submitted exclusively.

Please take note of our

Current Issue

Cover SMR 02-2021 (bildschirmoptimiert)


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