SMR - Journal Of Service Management Research


Editorial Board

Managing Editors

Martin Benkenstein
University of Rostock
Chair for Service Management
Ulmenstr. 69
D-18051 Rostock / Germany
Phone: +49 381 4984376
Fax: +49 381 4984378

Marion Büttgen
University of Hohenheim
Chair of Corporate Management
Schwerzstr. 42
D-70593 Stuttgart / Germany
Phone: +49 711 459-22908
Fax: +49 711 459-23288

Editorial Board

Manfred Bruhn, University of Basel / Switzerland
Andreas Eggert, Paderborn University / Germany
Heiner Evanschitzky, Aston Business School / UK
Christiane Hipp, Brandenburg University of Technology / Germany
Helmut Krcmar, Technical University of Munich / Germany
Martin Matzner, Friedrich-Alexander University Erlangen-Nürnberg / Germany
Friedemann W. Nerdinger, University of Rostock / Germany


Upon acceptance for publication the author transfers to the C.H.BECK the exclusive copyright of his or her contribution for the duration of the copyright as laid down by law. The copyright covers the exclusive right and licence to reproduce, publish, distribute and archive the article in all forms and media of expression now known or developed in the future, including reprints, translations, photographic reproductions, microform, electronic form (offline and online) or any other reproduction  of similar nature. The author’s second window right after the expiry of 12 Months after first publication, as laid down in article 38/4) German Copyright Law, remains unaffected. All articles published in this journal are protected by copyright law. Without first obtaining permission from the publisher, no material published in this journal may be reproduced, distributed, performed or displayed publicly, or made accessible or stored in electronic databases or reproduced, distributed or utilized electronically, outside the narrow limitations of copyright law.


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The publisher is a offene Handelsgesellschaft under German law with Dr. Hans Dieter Beck and Dr. h.c. Wolfgang Beck as partners.

Nathalie Bernwieser, Verlag C.H.BECK, Germany


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Current Issue

Cover SMR 03-2021 (bildschirmoptimiert)


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